The after-sale service work is an important part of our marketing and sales work. The quality of service provided will not only influence the company credit, but also closely relate to the safely running of the equipment. In order to maintain the good reputation and provide high quality products with the principle of hospitable reception, enthusiastic service, quick response and prompt resolution. We will conscientiously implement the after-sale service work in full-scale, and make commitment to our clients as follows:
If any quality problems such as design, manufacture, function or procedure occur within the guarantee period, DIP shall take full responsibility to replace the parts .
If any quality problems occurs within the guarantee period, DIP shall provide response after receive the buyer’s notice in 24 hrs.
If any big quality problems occurs in the guarantee period, DIP will send engineering technician to provide visiting service. The maintenance cost of labor used shall be borne by DIP.
DIP will provide a lifetime favorable price to the buyer with the materials and parts used in system operation, equipment maintenance. Select and appoint engineering technicians and workers who are professionally competent and personally committed to undertake the on-site installation work if necessary. The installation cost shall be borne by the buyer.
The above mentioned are only basic after-sale service requirements, we will make more promises related to quality assurance and operation guarantee mechanism.